One to keep an eye out for is the hourglass emoji, indicating that your Snapstreak is about to expire.

You will continue to see different emojis throughout your Snapstreak. If you’re new to Snapchat or want to learn more about Snapstreaks, keep reading. You can support your case for recovery in the What information should we know section of the form. If you saw the hourglass emoji before your streak ended, Snapchat might not be able to help.

Fill in the form, including as many details as possible.

Beneath the How can we help section, choose My Snapstreaks have disappeared.

However, you can strengthen your case to recover it in the What information should we know section of the form. If the hourglass emoji was displayed before your streak ended, it’s likely Snapchat won’t be able to help.

Fill in the form include as much information as possible.

From the What if my Snapstreak has gone? option, choose Let us know.

Towards the bottom, go to the Supports section.

Open Snapchat and sign in to your account.

I need help snapchat support